Utility Billing FAQs
Why do I pay year-round for irrigation when it is shut off during the winter?
The irrigation charges (rates) to cover the cost of operating the Ridges Irrigation system are calculated and pro-rated over a 12-month period. The total cost per year to the customer would be the same whether it was charged out over 7 months or 12 months.
I have to repair my water service line. How do I have my water shut off for repairs?
Please understand that the water meter is the City's property and responsibility. Therefore, call us at 970-244-1579 to have the water meter shut on or off by City personnel for repairs or any other reason. If possible, please schedule repairs during business hours (7:30 a.m. to 5:30 p.m.) when we can normally have someone there in 20 minutes or less. For "emergency" after hours water shut off contact 911.
Why is my water bill so high? What do I do if I think I have a leak?
The first step is to call us at 970-244-1579 and request a re-read of your water meter. If the reading is correct, then you should test for a leak by following our step-by-step instructions located at the Water Leaks section on the Utility Billing web page.
What is the irrigation schedule?
The Ridges irrigation system is normally on from the first of April through the end of October or until the first freeze occurs.
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